Frequently Asked Questions
// Select the items you like
// Add them to Cart
// You will be asked to enter your costumer details, shipping and billing address and credit card (or PayPal) information
// To complete your order, just confirm by reviewing the order totals
After completing the steps above you you will receive an e-mail confirmation with all of your order details.
If you're having any problems we can help you with your order since we have our team at your disposal.
Please send us your order’s details and billing information to the following e-mail: firstname.lastname@example.org
Your order will be dispatched and shipped between 6 to 20 business days*
*Sometimes there may be some unexpected delays, unfortunately we cannot accept refunds in this cases as well.
IS IT POSSIBLE TO RECEIVE POPPY’S NEWS WITH THE LATEST OFFERS, EVENTS AND PROMOTIONS?
Yes. Just fill out the subscription to our newsletter.
CAN I CANCEL MY ORDER?
Yes, as long as your order has not yet been shipped (within 24 hours of original purchase date).
Contact customer service as soon as possible.
WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE PRODUCT?
Poppy has a premium service offer, in perfect condition, so if, exceptionally, you receive a defective item you should contact our customer support.
All fabrics and wallpapers are checked and photographed before being delivered.
*Variations in colors are not viewed as defects so make sure you do a thoughtful and responsible choice.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT PRODUCT?
Errors happen, if you mistakenly receive a product you did not order, contact our customer service.
I DID NOT RECEIVE A CONFIRMATION EMAIL FROM MY ORDER. HOW CAN I PROVE THAT I HAVE MADE MY PURCHASE CORRECTLY?
Once you have placed your order, you will receive a confirmation email. If you do not receive it, please contact our customer service.
We currently accept PayPal payments (which require having a PayPal account) and payments made with all major credit card companies (Visa, Master card and American Express).
If you are having any trouble with the transfer or if you do not have any of these payment methods please contact our team in order to complete your order by bank transfer at email@example.com
Shopify includes an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.